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Upgrade restrictions for users who have perpetual licenses without AMS
Dear User,
As of now, perpetual license customers are allowed to upgrade even if the AMS (Annual Maintenance and Support) is not renewed. Moving forward, we are planning to stop the upgrade for the perpetual license customers who have not purchased the AMS license. Customer who have renewed their AMS license, and have obtained the AMS license as a .pdf document file, can contact us to get the AMS license as .xml file and apply it before continuing with the upgrade.
Note:
This restriction is not applicable for free license customers, as for them getting the AMS is optional.
This restriction will be applied only when we try to apply the latest hotfix and not for the earlier versions. For example, if we impose this restriction in 10013 hotfix, then the perpetual license customers without AMS license attempting to upgrade from (10000/11/12) to 10013 will not be permitted.Customers who are trying to upgrade to 10012 will not have this restriction.
These changes will take effect by Mid of February 2019.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team
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Как производишь обновление?
1. Запустить cmd от имени администратора (критично).
2. Ввести cd C:\ManageEngine\ServiceDesk\bin
3. Ввести UpdateManager.bat
4. В открывшемся окне выбрать путь к патчу, где лежит - неважно.
5. Запустить обновление.
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Параметры - Общие параметры - Настройки портала самообслуживания
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