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“This is an automated reply”
Please note that this email address is no longer active for contacting
Trend Micro technical support.
Please visit and log your query via our NEW 'Virus and Threat Removal' web
page:
-
http://esupport.trendmicro.com/en-gb/business/pages/virus-and-threat-removal.aspx
We are pleased to inform you of our enhanced services to address your
threat related queries.
New features:
- Submission of suspicious files via web portal
- Submission of URLs for review or for re-classification via web portal
- File analysis via Self-Service (automated analysis) operating 24x7
- Acknowledgement Email notification with Reference ID
- Review of file analysis result per Reference ID via web portal
- Collection of information (such as country, product version, language,
...) to better serve you
- Automatic generation of Anti-Threat Tool Kit (ATTK) to perform collection
of identified suspicious files
- Escalation to Trend Micro Technical Support via web portal as needed
You will find more information about how best to use our enhanced services
within our Knowledge Base:
- http://esupport.trendmicro.com/solution/en-us/1031392.aspx
Looking forward to supporting you !
Your Trend Micro Technical Support team.
Please note : No new query will be answered via this email address. Please
use the new submission process as described above |
