alx99
Advanced Member | Редактировать | Профиль | Сообщение | ICQ | Цитировать | Сообщить модератору KkovikK, произведен: Oct 2012, F/W: 1.01 Написал в немецкий инет магазин, они вроде готовы поменяли или типа того, не очень понимаю что они хотят Цитата: Dear Mr. *** Thanks for your message. We're sorry to hear that you're experiencing problems with a product purchased from us. In the following youll find all information necessary to perform a return: Shipping method Please send the item to be returned in a parcel, postage paid and sufficiently insured. Please use a shipping method that includes at least an identcode or tracking number, so it can be traced if necessary. Shipping costs Since the purchase is older than six months the return shipping costs are at your expense. We will pay for returning the item to you after it has been repaired however, so the total costs are in fact shared. Documents Please always include a short letter regarding your preferred course of action and a photocopy of the invoice (if at all possible; otherwise please state at least customer number and/or invoice number). If youre sending in defective merchandise, it will always make sense to also include a detailed error description, any previous correspondence with us or the original manufacturer of the product and all existing reference and RMA numbers. In case of doubt wed have to subsequently request them from you, which may needlessly delay the processing of your return. Packaging Please note that packing the merchandise in an additional neutral box for shipping is absolutely essential. A deterioration or damaging of the product or its original packaging caused by a lack of a proper packaging will usually result in a reduction of any credit received or billing of the damage. Should the merchandise have been delivered without additional packaging in the first place, packing it in an additional box and/or wrapping is of course not necessary. Your return will be processed immediately after weve received it. | проблема еще в том, что их накладную и оригинальную упаковку я выкинул, но в личном кабинете есть история заказа |