root0
Silver Member | Редактировать | Профиль | Сообщение | ICQ | Цитировать | Сообщить модератору
Expressway CUCM refresh doesn't pick up back end CUCM changes
CSCvd65973
Description
Symptom:
MRA Login failures over MRA after a recent UC Upgrade and refresh on the Exp-C Server of the CUCM / IM&P Servers.
Conditions:
The "signature" in the logs is typically as follows:
1. Exp-C receives get_edge_config request from MRA client
2. You'll never see Exp-C perform a UDS lookup for the user, but instead immediately return and error for the user "Reason="Unable to determine home CUCM" or "Reason="Home CUCM not available""
3. Typically Exp-C PCAP if taken has no traffic on 8443 toward CUCM during the login timeframe
4. Then the Exp-C Traffic Serer will return a 401 back to itself then forwarding this 401 back to the MRA client
5. Last thing to note is that all these message typically occur within a very short time frame in the logs, typically within a tenth of a second of each other
Workaround:
On Exp-C Web navigate to "Configuration > Unified Communications > Configuration"
Change "Unified Communications mode" to "Off" and wait for a few minutes
Change "Unified Communications mode" back to "Mobile and remote access"
Last Modified:
Dec 12,2018
Status:
Fixed
Severity:
4 Minor
Product:
(3)
Cisco TelePresence Video Communication Server (VCS)
Cisco TelePresence Video Communication Server Model
Cisco Expressway
Known Affected Releases:
(3)
X8.6
X8.8
X8.9
Known Fixed Releases:
(3)
X8.10.3
Просто обновитесь - текущая версия 8.11.4 |
Всего записей: 3965 | Зарегистр. 26-09-2008 | Отправлено: 22:24 12-12-2018 | Исправлено: root0, 22:25 12-12-2018 |
|
